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Payers with the best telehealth services in 2023, per J.D. Power
Among the major payers, customers are most satisfied with the telehealth offerings from UnitedHealthcare and Kaiser Permanente, according to the "J.D. Power 2023 U.S. Telehealth Satisfaction Study." -
Anthem expands virtual-first plans to Virginia, Connecticut
Anthem Blue Cross Blue Shield affiliates in Virginia and Connecticut are rolling out virtual-first health plans for 2024. -
Employers sour on virtual care
Employers are less optimistic about the importance of virtual care, according to a survey from the Business Group on Health. -
Cigna launching digital health platform with Virgin Pulse
Cigna is partnering with Virgin Pulse on an individualized digital health platform for 11 million members. -
Blue Shield of California: Virtual care models critical amid changing climate
As climate change increasingly threatens the nation's healthcare infrastructure and members' health outcomes, the adoption of more virtual care models is needed to build climate resilience and reduce carbon emissions in healthcare, according to a July whitepaper from Blue Shield of California. -
BCBS Massachusetts extends free telehealth to members affected by extreme flooding
Blue Cross Blue Shield of Massachusetts is extending free telehealth services and prioritizing early prescription refills to its members affected by historic flooding in the Northeast. -
UnitedHealthcare cuts out-of-pocket costs for virtual visits under some commercial plans
UnitedHealthcare is eliminating out-of-pocket costs for its "24/7 Virtual Visits" program for eligible members enrolled in fully insured employer-sponsored plans, starting July 1. -
The next level of virtual care: How innovative digital technology at Elevance Health puts exam tools in patient's hands, delivers more health information to providers
Getting care — when, where, and how you need it — is vital to achieving and maintaining good health. Virtual care has played a significant role in removing barriers to care by connecting patients with providers through telephone, video calls, and texting. -
AI program helps Molina improve maternal health outcomes
An AI-powered model improved maternal health outcomes for Molina Healthcare members. -
Virtual-first health plans: 4 updates
Virtual-first health plans, or plans that prioritize telehealth services for enrolled members, have continued to grow in popularity as payers look to improve care access and affordability. -
At Elevance Health, doctor's orders may include AI-powered concierge care
Elevance Health offers artificial intelligence-powered digital concierge care to just under 5,000 members today in an effort to provide meaningful, personalized care for members with chronic conditions such as diabetes, Crohn's disease and long COVID. -
Elevance Health's first Carelon healthcare center opens in North Carolina
Carelon, the care delivery arm of Elevance Health, has opened its first brick-and-mortar integrated healthcare facility. -
Anthem BCBS affiliates rolling out virtual-first health plans
Anthem's affiliates in Georgia and California are rolling out virtual-first health plans to eligible commercial members. -
How 10 payers are approaching telehealth
Payers are adapting to the growing popularity of telehealth. Insurers are updating their coverage policies and adding new options for members to seek primary and behavioral care at home. -
BCBS Tennessee, Amedisys partner on in-home palliative care
BlueCross BlueShield of Tennessee and Amedisys, a home health and hospice care company, are partnering to provide palliative care to BCBS members. -
Molina Healthcare adds 24/7 crisis telehealth line
Molina Healthcare is establishing a 24-hour mental health crisis hotline in Florida. -
6 recent payer virtual care moves
Payers are bolstering virtual mental healthcare services and adding chronic condition management. -
Los Angeles County to offer free mental telehealth services for 1.3 million public school students
A partnership between Los Angeles County, L.A. Care Health Plan and Centene's Health Net will soon offer free mental telehealth services to 1.3 million public school students. -
Blue Shield of California launching virtual-first health plan
Blue Shield of California is launching a virtual-first health plan in partnership with care navigation platform Accolade. -
Hypnosis classes, yoga and virtual coaching: Payers add new virtual mental health benefits
Payers are adding new virtual mental healthcare options for members, including on-demand classes and one-on-one mental health coaching sessions.
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