Among major payers, customers are most satisfied with the telehealth offerings from Humana and Florida Blue, according to the "J.D. Power 2024 U.S. Telehealth Satisfaction Study."

UnitedHealthcare will provide mental healthcare to 1 million children in schools through a partnership with Hazel Health. 

Cigna is launching an "E-Treatment" option to allow members to get urgent care without any direct video or phone interaction with a provider. 

Priority Health is offering free visits with a virtual provider to uninsured Michigan adults through a partnership with telehealth company Curai Health.

Blue Shield of California's 4.8 million members can now access a first-of-its-kind program from a health plan aimed at emulating the lifestyle habits of the world's longest living people.

Over the last five years, Blue Shield of California's members have collectively lost 272,880 pounds through the payer's digital weight management programs.

Blue Shield of California is launching a new platform to combine members' health data in one place. 

Blue Shield of California launched its virtual-first health plan in partnership with Accolade and TeleMed2U in January 2023.

Walgreens will allow Medicare Advantage members to purchase products using supplemental benefits online. 

CarelonRx, Elevance Health's pharmaceutical benefits arm, will launch a digital weight management program. 

UnitedHealth Group is investing in AI to speed up the customer service process. 

Elevance Health will provide smartphones with unlimited talk, text and data to some of its Medicaid members. 

Payers are implementing artificial intelligence to detect fraud, speed up prior authorization and assist members' care. 

Artificial intelligence is nothing new in the world of health insurance, but the speed and scale of its implementation across the industry are ramping up.

It’s conference season in the health IT sector and the topic resonating most with me on both sides of the United States is the difficult reality that health plans and health systems have a lot of data, are continuing to generate even more, but still struggle to leverage that information in real time as a strategic asset.

The Cigna Group's Evernorth Health Services is purchasing telehealth platform Bright.md for an undisclosed amount to enhance its existing virtual services through MDLive.

HealthPartners, an integrated payer-provider organization, is launching a new hybrid preventive care offering designed around health screenings, immunizations and other routine care.

UnitedHealthcare is expanding its Medicare Advantage footprint next year and enhancing the benefits of its UCard, an integrated insurance ID card with many uses for members.

Among the major payers, customers are most satisfied with the telehealth offerings from UnitedHealthcare and Kaiser Permanente, according to the "J.D. Power 2023 U.S. Telehealth Satisfaction Study."

Anthem Blue Cross Blue Shield affiliates in Virginia and Connecticut are rolling out virtual-first health plans for 2024.