Healthcare consumers no longer benchmark their experiences against other hospitals. They benchmark them against every digital experience they have — banking, retail, travel, entertainment — and they expect the same convenience, transparency, personalization and seamless communication from their care. Most…
Sep 21, 202612:00 PM – 1:00 PM CDT
Presented by:
Presenters:
Veronique Au, MD, National Physician Director, Ambulatory Medicine Vituity
Michael Antoniades, President, Ingalls Memorial Hospital UChicago Medicine
UCare is laying off 102 employees as the nonprofit insurer continues to wind down operations. The company filed a Worker Adjustment and Retraining Notification Act notice Aug. 3 in Minnesota. UCare’s support for Medicaid contracts ends Oct. 1, prompting the…
Blue Cross of Idaho is caught in the middle as the trust responsible for covering schools’ benefits confronts a shortfall. A letter from the Idaho School Benefit Trust informed participating schools and districts of “extremely high” medical claims during the…
Crissy Turino became a member of CountyCare — a Medicaid plan under Chicago-based Cook County Health, a public health system — about two years after it launched. She is now one of the plan’s top leaders, serving as COO. Ms.…
Health insurers released their second-quarter earnings from mid-July through early August, with all but Elevance Health posting year-over-year profit gains. Earnings for the major payers coincided with the release of the Fortune Global 500. UnitedHealth Group moved up to become…
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Payment integrity has long been constrained by audit capacity and review quality. When teams only audit what they’re staffed to handle and consistency varies widely across reviewers, it’s difficult to measure true hit rates or maintain quality at scale. AI…
Federal enforcement around Medicare Advantage risk adjustment and billing has ramped up over the past two years, producing multimillion-dollar settlements with insurers, provider groups, and the vendors that handle their diagnosis coding. The combined value of the settlements comes to…
CMS’s expanding RADV audit activity is changing the economics of risk adjustment. The question is no longer whether organizations can optimize retrospective chart chase. The question is whether their operating model can withstand continuous audit scrutiny at enterprise scale. Retrospective…
CVS Health brought in nearly $3 billion in profit for the second quarter of 2026, up from $1 billion during the same period in 2025. Total revenue was $106.1 billion for the quarter, a 7.3% year-over-year increase. The company lifted…
In 2026, Aetna offers the best digital experience among major insurers on both desktop and mobile, according to new research from Corporate Insight shared with Becker’s. Corporate Insight’s “2026 Commercial Health Plan Experience Benchmark,” published Aug. 5, evaluated 24 commercial…