In five large counties, payers own more than one-third of the primary care market, according to a study published in the July issue of Health Affairs Scholar found. Payers, including Optum, Aetna, Humana and Cigna, owned 4.2% of the primary…
Rankings & Ratings
A silver-level insurance plan costs nearly 20% of the median monthly household income in Vermont, according to WalletHub. The personal finance company published a ranking of states spending the most and least on health insurance July 10. WalletHub calculated the…
CareFirst BlueCross BlueShield is the top-performing insurer for customer experience in 2025, according to a report from Forrester. The research firm analyzed 16 insurers on their customer experience performance. The customer experience index, scored on a 100-point scale, is derived…
Health insurers are lagging behind on serving members and winning over new customers, according to a report from Forrester. The research firm scored insurers on brand experience index, which measures customers’ and noncustomers’ brand perception, and customer experience, which rates…