In 2026, Aetna offers the best digital experience among major insurers on both desktop and mobile, according to new research from Corporate Insight shared with Becker’s. Corporate Insight’s “2026 Commercial Health Plan Experience Benchmark,” published Aug. 5, evaluated 24 commercial…
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Members may not think they are talking to AI when they call their health plan, but the person assisting them might be. Some insurers have been leaning into member-facing AI capabilities. One of UnitedHealth Group’s 1,000 AI use cases has…
The No Surprises Act, passed in 2020 and implemented in 2022, was designed to protect patients from unexpected out-of-network medical bills. It also established the federal independent dispute resolution (IDR) process, allowing out-of-network providers and health plans to resolve payment…
Stellarus, a healthcare technology company born out of a Blue Shield of California restructuring, is rolling out its AI-powered Customer Service Representative Chat for health plan customer service representatives. According to a July 30 news release, CSR Chat is Stellarus’…
Cigna Healthcare estimates $200 million in medical cost reductions over three years by enhancing its care management programs with expanded AI-enabled capabilities. In a July 23 news release, the insurer aims to reach roughly 20% more customers with complex or…
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Clover Health experienced a data breach, according to a July 17 filing with the Securities and Exchange Commission. The insurer detected abnormal login activity on some information systems on July 4. Clover said it launched incident response procedures “immediately” and…
The country’s largest healthcare company is placing a bet on Anthropic. Optum, part of UnitedHealth Group, is partnering with Anthropic “to responsibly bring AI to healthcare to help people live healthier lives, reduce the administrative burden, and make the health…
Blue Cross and Blue Shield of Minnesota expanded Blue Care Advisor, the company’s AI-powered “digital front door,” to members across its Medicare plans. According to a July 7 news release, Blue Care Advisor launched in 2024 for members with employer-based…
Cigna’s Evernorth Health Services announced Pharmacy Forward, an AI-powered program for specialty care, July 1. The program, backed by a $100 million investment through 2028, will first launch with Evernorth’s Accredo Specialty Pharmacy. Pharmacy Forward will integrate clinical data, AI-generated…
CVS Health’s insurance branch will roll out “Aetna Mental Health On Demand” in 2027, the company said in a May 28 news release. Aetna members who are at least 13 years old will be able to access licensed clinicians via…