UnitedHealthcare’s AI assistant Avery is now available to 21 million commercial, Medicare and Medicaid members, according to an Oct. 8 news release shared with Becker’s.
Avery first launched in March to about 6.5 million members with employer-sponsored plans and 160,000 Medicare Advantage members.
Members can use the virtual assistant in the UHC app to ask about benefits, costs, claims and in-network providers, and it can also call physician offices to book appointments on a member’s behalf.
According to the insurer, Avery resolves about 90% of member interactions without a human involved, with the remaining 10% transferred to customer service.
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