1 in 5 plans will hire more staff for Medicaid redeterminations, Kaiser survey finds

A few Medicaid managed care plans have hired or are planning to hire more staff to process Medicaid redeterminations, a survey of plans by Kaiser Family Foundation found. 

KFF surveyed 29 Medicaid managed care plans in 15 states about how they are preparing for Medicaid redeterminations. The survey results were published Feb. 13. 

An estimated 18 million people could lose their Medicaid coverage when continuous coverage requirements established by the public health emergency sunset in April. 

Here are six other findings from the survey to note: 

  1. Most plans have fewer than 75 percent of their enrollees' correct contact information. Of the plans surveyed, 31 percent said they had over 75 percent of their enrollees' information, 28 percent said they had between 51 and 75 percent, 17 percent said they had between 25 and 50 percent, and 24 percent said they did not know what proportion of their enrollees' updated information they had. 

  2. Many plans aren't confident the information about enrollees they receive from state Medicaid agencies is correct. Around 4 in 10 plans said the information they received from state agencies was correct "most of the time." 

  3. Around half of plans said they have outreach strategies targeting specific populations with information about renewals.  

  4. Around three-quarters of the responding plans said they expect between 10 and 25 percent of their current members to lose coverage during redeterminations. 

  5. Around 4 in 5 plans, or 83 percent, said they expect a loss of revenue from redeterminations. 

  6. Three in 4 plans, or 76 percent, said they expected disruptions in member care. 

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