The payer relocated the call center to Bethlehem from nearby South Whitehall Township in 2018. Aetna signed a 10-year lease for the property, the newspaper reported.
A spokesperson for CVS Health, Aetna’s parent company, told The Morning Call most employees working at the call center began working remotely during the pandemic and continue to do so.
“Based on our latest review, we are taking several steps to streamline our office footprint and enhance our shared work experience by co-locating teams where possible and reducing excess office space at a few of our leased properties,” the spokesperson said.
