Elevance Health study finds high satisfaction rates for virtual primary care

Around half of Americans have not heard of virtual primary care, but those who use it find it appealing, a survey commissioned by Elevance Health found. 

In the survey, published Oct. 31, 52 percent of respondents said they had never heard of virtual primary care, and around 32 percent of respondents reported having used the service before. 

Among those who had used virtual primary care, 94 percent said they were satisfied with the experience. The most common reason individuals surveyed used virtual primary care was prescription management. 

Around half of the respondents said they would use virtual primary care in addition to in-person visits in the next year. 

"The study's findings reiterate the desires of consumers to use digital technology — along with using traditional in-person care options — to take control of their health," Rajeev Ronanki, president of digital platforms for Elevance, said in a news release

The survey, conducted by the Harris Poll, included 5,009 U.S. adults, surveyed from March 3-22. The margin of error is 1.7 percent.

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