According to a Sept. 12 news release, the service is powered by Bright.md, which Cigna acquired in 2023. The asynchronous telehealth platform became part of MDLive, which Cigna purchased in 2021.
The E-Treatment option will be available to members in Cigna’s individual and employer-sponsored plans in most states. Members complete a virtual clinical interview. Physicians then review the information and share a diagnosis and treatment plan.
Customers typically receive a diagnosis within one hour, according to the news release. The service is designed to treat common, low-risk conditions such as allergies, infections and some respiratory illnesses.
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