Cigna is launching a suite of AI tools designed to help members navigate their health benefits.
The new features are being rolled out in phases on Cigna’s member portal, according to a June 12 news release.
Here are four things to know:
- Cigna members will have access to an AI-powered chatbot that answers common questions about benefits and claims. The bot is an “industry-first” AI tool, according to the release.
- In addition to the virtual assistant, Cigna will roll out a personalized provider-matching service, and cost-tracking, claim-submission and plan-selection tools.
- The new services were developed with “rigorous research and testing within a comprehensive AI governance framework,” Cigna said.
- The upgraded digital offerings are part of the company’s broader initiative to improve customer satisfaction. In January, Cigna leaders said the company would invest up to $150 million in improving customer experience, including by relaxing prior authorization requirements and improving navigation.
