UPMC has the highest-ranked Medicare Advantage plan for customer satisfaction in 2024, according to J.D. Power's latest annual Medicare Advantage Study.
The consumer insight firm published its list of the top Medicare Advantage plans in 10 markets on Aug. 20. The average customer rating for MA plans in 2024 was 652 on a 1,000-point scale, the organization said in an Aug. 20 press release. The average rating in 2023 was also 652.
Medicare Advantage plans outperformed commercial plans in customer satisfaction, according to J.D. Power. The average rating for commercial plans in 2024 was 565 out of 1,000.
Here are the top-ranked MA plans by market:
California
Kaiser Permanente: 666
Florida:
UnitedHealthcare: 689
Georgia:
UnitedHealthcare: 671
Illinois
UnitedHealthcare: 677
Michigan:
Priority Health Medicare: 677
New York
Excellus BlueCross BlueShield: 654
North Carolina
UnitedHealthcare: 690
Ohio
Anthem Blue Cross Blue Shield: 663
Pennsylvania
UPMC for Life: 699
Texas
Blue Cross Blue Shield of Texas: 665
Here are the top-ranked MA plans nationwide:
1. UPMC For Life (Pennsylvania): 699
2. Highmark Blue Cross Blue Shield (Pennsylvania): 691
3. UnitedHealthcare (North Carolina): 690
4. UnitedHealthcare (Florida): 689
5. Aetna Medicare (North Carolina): 680
6. Independence Blue Cross (Pennsylvania): 678
7. Geisinger Gold (Pennsylvania): 677
8. Priority Health Medicare (Michigan): 677
8. UnitedHealthcare (Illinois): 677
10. Blue Cross Blue Shield of Michigan: 676