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Baltimore-based CareFirst BlueCross BlueShield tapped Boston-based emotional intelligence solution Cogito to help service representatives engage in personalized and empathic conversations with policyholders.

Blue Cross and Blue Shield of Minnesota's and Fairview Health Services' current network contract expires Dec. 31, after which nearly 170,000 patients could lose access to Fairview services at discounted prices, reports Star Tribune.

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While individuals with employer-based health plans are evading most of the double-digit premium hikes accompanying ACA exchange plans nationwide, consumers with employer-based coverage still face about a 5 percent hike next year, reports Forbes. 

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