Humana's mistake: Telling thousands their medication wasn't covered

Louisville, Ky-based Humana has informed thousands of Texans it won't cover their allergy medication because it isn't FDA approved. The problem? It is, according to the Austin American Statesman.

The medication, a generic version of Flonase, was actually approved in 2006.

But Humana still sent out letters to 12,000 Texans saying it wouldn't cover their allergy medication. This mistake caused one disgruntled customer, David Crump, to go to the Texas Department of Insurance.

Ben Gonzalez, a spokesman for the Texas Department of Insurance, said the department would closely follow Humana's next steps in dealing with the issue.

Humana is currently working to help customers fill their prescriptions. "We apologize for this error and are working to send corrected letters to impacted members as quickly as possible," said Humana spokeswoman Marina Renneke, according to the report.

Ms. Renneke added that the error impacted less than 1 percent of Humana's overall 1.8 million members in Texas.

Copyright © 2022 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.


Featured Podcast

Featured Webinars

Featured Whitepapers

Top 40 articles from the past 6 months