How 6 major health plans rank on customer satisfaction

Humana is the highest-ranked commercial health plan on customer satisfaction in 2019, according to a report from the American Customer Satisfaction Index.

ACSI's report is based on interviews with more than 30,000 customers. Customers were asked to evaluate their recent experience with some of the largest commercial health plans.

Humana tied with Kaiser Permanente for the industry lead in 2018, but moved up this year as the insurer shifts to more healthcare-focused operations rather than just benefits, ACSI said.

Here are how six major commercial plans stacked up:

1. Humana
2. Kaiser Permanente
3. Aetna (CVS Health)
4. UnitedHealth Group
5. Cigna
6. Blue Cross Blue Shield

Read more here

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