Centene CEO Sarah London said technology and artificial intelligence could bring positive changes to the healthcare industry in the coming years, according to a June 9 report from Fortune.
Ms. London told Fortune the changes could play out similarly to those in the financial services industry in the late 1990s and early 2000s, when consumers gained more information and a sense of agency over their decisions.
"There's a great opportunity to bring down the administrative cost structure of healthcare in a major way over the next decade, and then those dollars become available to invest in fundamentally different programs for members and ways to reach patients that create a very different experience," she told the publication.