Leadership

To enhance its customer service,  Blue Cross Blue Shield of Illinois is looking to artificial intelligence. 

Culture, relationships and strategy were Blue Cross Blue Shield of Nebraska CEO Jeff Russell's top three priorities in his first year on the job. 

Members want more from their health plans, and the top-performing plans are finding more ways to connect with them on the phone, online and in person. 

A multi-payer portal is one way Johns Hopkins Health Plan has reduced administrative burdens. 

Payer executives are focused on improving member experience and engagement, implementing value-based models and controlling rising costs in the second half of 2024. 

The California Public Employees’ Retirement System awarded its PPO contract to Blue Shield of California, the first time the contract has changed hands in 20 years. 

William Donaldson, who led Aetna for an influential 13 months, died June 12 at age 93. 

Payers can play a key role as educators, helping employers promote women's health, according to Mass General Brigham Health Plan's chief medical officer. 

Bill Walton was one of the most interesting and dynamic people to influence sports and culture over the last 71 years. A basketball icon with a passion for The Grateful Dead, he engaged sports enthusiasts for nearly three decades with…

Payer executives are expecting AI, integrated care and an aging population to transform the healthcare landscape in the next decade.