Leadership

Anthem Blue Cross of California is creating neighborhood centers for care through a partnership with Astrana Health. 

When Michael Genord, MD, received a call offering him an executive role at a health plan, his first question was: "Why would I do that?" 

Executive Summary: HiLabs' Roster Automation solution has achieved significant success with a national blue plan with touchless processing of 100,000 rosters from providers across the nation. The impact went far beyond simply standardizing rosters, which provides only 25% of the…

To enhance its customer service,  Blue Cross Blue Shield of Illinois is looking to artificial intelligence. 

Culture, relationships and strategy were Blue Cross Blue Shield of Nebraska CEO Jeff Russell's top three priorities in his first year on the job. 

Members want more from their health plans, and the top-performing plans are finding more ways to connect with them on the phone, online and in person. 

A multi-payer portal is one way Johns Hopkins Health Plan has reduced administrative burdens. 

Payer executives are focused on improving member experience and engagement, implementing value-based models and controlling rising costs in the second half of 2024. 

The California Public Employees’ Retirement System awarded its PPO contract to Blue Shield of California, the first time the contract has changed hands in 20 years. 

William Donaldson, who led Aetna for an influential 13 months, died June 12 at age 93.