Arkansas BCBS hires, promotes 5 new execs

Arkansas Blue Cross and Blue Shield has named or promoted five individuals for executive positions, according to May 9 reports from Arkansas Business.

  1. Erin Maxwell, who has been with the company since 2005, was named lead executive of customer service. She was previously director of BlueAdvantage Administrators of Arkansas customer service and interim director of customer service for all product lines. Ms. Maxwell has a Professional, Health Insurance Advanced Studies certification from AHIP.

  2. David Jarnagin, who has been with the company since 2017, was named lead executive of customer accounts and membership. He'll be responsible for enrollment, billing and member ID cards. Mr. Jarnagin was previously manager of payment innovations.

  3. Delena Hicks has been promoted to director of corporate compliance. Ms. Hicks will collaborate with leadership throughout the company to define and implement compliance strategy.

  4. Anjenette Fenske has been hired as director of Medicare Advantage compliance. Ms. Fenske will work with the Medicare operations team and CMS and lead all Medicare Advantage compliance activities and staff.

  5. Sheila Colclasure has been elected to the company's board of directors. Ms. Colclasure serves as global chief of digital responsibility and public policy officer at Kinesso, the marketing arm of New York City-based Interpublic Group.

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