Process Improvement

Language barriers between patients and staff pose a significant threat to care quality and patient satisfaction, especially for hospitals serving diverse communities. These barriers can lead to care delays, miscommunication and frustration, affecting both patient trust and staff efficiency. This…

How well are you meeting your patients’ communication and service expectations? Discover the disconnects and find opportunities to improve with this must-see infographic, “Patient Service Expectations vs. Reality.” What you’ll learn: The top gaps in patient service satisfaction. Key communication…

Effective communication is not just a nice-to-have in healthcare; it’s a necessity. A recent healthcare benchmark report bears out this claim. The report found 80% of consumers are likely to recommend a health system or company to their friends and…

Health inequities in the U.S. lead to a staggering $320 billion in direct medical costs. As health systems adopt strategies to address disparities and enhance patient well-being, organizations like Providence (Renton, Wash.) and CommonSpirit (Chicago) are turning their focus to…

Patients’ consumer experience preferences are changing, and it varies by age. Younger generations expect seamless, digital-first experiences — just like they get in retail, but older generations are more cautious. If your organization isn’t delivering customized experiences to each of…