The study was released Sept. 29 and measures customer satisfaction with telehealth service experience based on customer service, consultation, enrollment, and billing and payment. The study collected responses in June and July from 4,306 members who used a telehealth service within the past year.
Payers ranked by customer telehealth satisfaction:
*Based on a 1,000-point scale
- Humana (862)
- Aetna (855)
- Cigna (849)
- UnitedHealthcare (848)
- Elevance Health (844)
- Kaiser Permanente (835)