Payers with the best telehealth services in 2022, per J.D. Power

Among the major payers, customers are most satisfied with the telehealth offerings from Humana and Aetna, according to the "J.D. Power 2022 U.S. Telehealth Satisfaction Study."

The study was released Sept. 29 and measures customer satisfaction with telehealth service experience based on customer service, consultation, enrollment, and billing and payment. The study collected responses in June and July from 4,306 members who used a telehealth service within the past year. 

Payers ranked by customer telehealth satisfaction:
*Based on a 1,000-point scale

  1. Humana (862)

  2. Aetna (855)

  3. Cigna (849)

  4. UnitedHealthcare (848)

  5. Elevance Health (844)

  6. Kaiser Permanente (835)


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