Virtual Care

CarelonRx, Elevance Health's pharmaceutical benefits arm, will launch a digital weight management program. 

UnitedHealth Group is investing in AI to speed up the customer service process. 

Elevance Health will provide smartphones with unlimited talk, text and data to some of its Medicaid members. 

Payers are implementing artificial intelligence to detect fraud, speed up prior authorization and assist members' care. 

Artificial intelligence is nothing new in the world of health insurance, but the speed and scale of its implementation across the industry are ramping up.

It’s conference season in the health IT sector and the topic resonating most with me on both sides of the United States is the difficult reality that health plans and health systems have a lot of data, are continuing to…

The Cigna Group's Evernorth Health Services is purchasing telehealth platform Bright.md for an undisclosed amount to enhance its existing virtual services through MDLive.

HealthPartners, an integrated payer-provider organization, is launching a new hybrid preventive care offering designed around health screenings, immunizations and other routine care.

UnitedHealthcare is expanding its Medicare Advantage footprint next year and enhancing the benefits of its UCard, an integrated insurance ID card with many uses for members.

Among the major payers, customers are most satisfied with the telehealth offerings from UnitedHealthcare and Kaiser Permanente, according to the "J.D. Power 2023 U.S. Telehealth Satisfaction Study."