Since then, Virtual Blue members are seeing shorter appointment wait times, fewer emergency room visits and higher primary care engagement, according to an April 12 news release.
Six key numbers:
- In post-visit surveys, members gave physicians an average net promoter score of 96.
- Virtual Blue members who used virtual care benefits saw primary care physician claims increase 31% from 2022 to 2023, compared to those who did not use their virtual benefits.
- Emergency room claims among Virtual Blue members who used virtual care dropped 11 percentage points between 2022 and 2023 compared to members who did not use virtual care.
- About two-thirds of Virtual Blue members scheduled appointments within one day, compared to the national average of 3 to 4 weeks for an in-person visit.
- Eighty-five percent of Virtual Blue members were screened for behavioral health needs during virtual primary care visits.
- Total cost of care decreased by 8% to 10% among Virtual Blue members that used virtual care compared to members who did not.
