Throughout 2025, health insurance leaders have weighed in on the role AI should play in the industry, from advancing operational efficiencies to integrating with consumer-facing technology. Here are 14 statements and updates on AI from health insurers in 2025: 1.…
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Elevance Health has rolled out its virtual assistant to 22 million commercial members, with a Medicare expansion planned for 2026. The tool, accessible through the Sydney Health app and affiliated plan websites, allows members to ask plain-language questions about coverage,…
Aetna is rolling out a generative AI-powered conversational assistant within its website and mobile app. The new tool synthesizes member benefits, provider networks and program information to deliver answers in plain language, eliminating the need for users to understand industry…
In June, Becker’s predicted that 2025 would shape up to be the year of AI agents in healthcare. While AI agents are nothing new, more insurers are getting on the bandwagon. AI agents complete tasks autonomously to achieve specific goals.…
Elevance Health said it is going all in on AI, but the tech’s potential risks in insurance have spurred recent regulations, signaling the public’s concern. Anita Allemand, PharmD, joined Elevance Health as chief growth officer earlier this year. She spoke…
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Three health insurers have been named among the top 50 companies that are effectively adopting and scaling the use of artificial intelligence by Fortune. The AIQ 50 ranking measures Fortune 500 companies through a score that combines self-assessments, peer evaluations…
In 2025, Aetna offers the best desktop digital experience among major insurers, and Anthem BCBS plans offer the best mobile app experience, according to new research from Corporate Insight shared with Becker’s. Corporate Insight’s “2025 Commercial Health Plan Experience Benchmark,”…
Blue Shield of California has partnered with Gemini Health to launch “Price Check My Rx,” a new tool that sends mobile alerts to prompt members to review drug prices and compare lower-cost alternatives through the insurer’s app. Blue Shield says…
In June, Cigna began launching a suite of new AI tools designed to help members better navigate their health benefits. The new features are being rolled out in phases on Cigna’s member portal, where enrollees will have access to an…
A virtual diabetes management program offered by UnitedHealthcare has shown measurable changes in members’ behavior, and for some employers, a return on investment. The Level2 program, originally launched under Optum in 2019, combines continuous glucose monitors, personalized coaching, and a…