Here’s how large payers’ Medicare Advantage ratings compare to last year

Aetna, Centene, Cigna and Elevance Health saw their median Medicare Advantage star ratings for 2023 go down, while Humana and UnitedHealthcare maintained their averages from 2022. 

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CMS released 2023 ratings Oct. 6. The average star rating among plans, weighted by enrollment, was 4.15 stars, down from 4.37 stars in 2022, according to CMS. Experts say methodology changes and the end of pandemic emergency provisions caused the drops. 

These numbers are from CMS Part C and Part D performance data. Plans without star ratings or that are too new to have ratings were excluded.

Aetna: 

2023

Highest rating: 4.5

Lowest rating: 3.5 

Median rating: 3.5 

Total number of MA contracts: 37 

2022

Highest rating: 5

Lowest rating: 3

Median rating: 4

Total number of MA contracts: 36

Centene: 

2023

Highest rating: 4

Lowest rating: 2 

Median rating: 3

Total number of MA contracts: 55

2022

Highest rating: 5

Lowest rating: 2.5

Median rating: 3.5

Total number of MA contracts : 46

 

Cigna: 

2023

Highest rating: 5

Lowest rating: 2.5

Median rating: 3.5

Total number of MA contracts: 14

2022

Highest rating: 5

Lowest rating 3.5

Median rating: 4

Total number of MA contracts: 13

 

Elevance Health 

2023

Highest rating: 5

Lowest rating: 2.5

Median rating: 3.5

Total number of MA contracts: 35

2022

Highest rating: 5

Lowest rating: 3

Median rating: 4

Total number of MA contracts: 28

 

Humana 

2023

Highest rating: 5

Lowest rating: 3

Median rating: 4

Total number of MA contracts: 41

2022

Highest rating: 5

Lowest rating: 3.5

Median rating: 4

Total number of MA contracts: 41

UnitedHealthcare

2023

Highest rating: 5

Lowest rating: 2.5

Median rating: 4

Total number of MA contracts: 74

2022

Highest rating: 5

Lowest rating: 3.5

Median rating: 4

Total number of MA contracts: 67

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