New York Attorney General Letitia James reported $1.53 million in restitution and savings in 2025 through her office’s healthcare helpline, according to a March 23 news release.
The helpline acts as a resource for New Yorkers seeking clarity on bills, claims and care access. Last year, advocates directly intervened in 3,279 complaints and managed 4,890 complaints overall. Provider billing, wrongful practices, claim-processing errors and health plan denials made up the majority of complaints, in that order.
Complaints regarding denials of coverage were up 1% from 2024. Claim-processing and payment issues also slightly increased year over year. Wrongful practices — including improper refunds, improper collections and other inefficiencies — increased 5%, accounting for 13% of helpline complaints in 2025.
While only 5% of helpline complaints were centered on retaining health coverage, 30% of those were due to a plan error, and 13% stemmed from an employer error.
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