Most states are implementing strategies to increase the number of automatic renewals for Medicaid beneficiaries, according to a survey from KFF.
The research organization published its annual survey of state Medicaid directors April 1. Every state except Florida responded to the survey.
The survey found 37 states have planned or taken at least one action to improve the rates of automatic ex parte renewals. The push comes in the aftermath of Medicaid redeterminations, when states were tasked with completing renewals for 94 million individuals enrolled in Medicaid following the end of continuous coverage requirements in place during the COVID-19 pandemic.
The process resulted in a net decline in Medicaid membership of 15 million, according to KFF.
Here are three other findings to note:
- Increasingly, states are using data from SNAP and other programs to verify Medicaid beneficiaries’ eligibility and reduce manual processing of information.
- States are incorporating more strategies to proactively update Medicaid beneficiaries, including checking for updated addresses with SNAP and other benefit programs and conducting routine checks with the National Change of Address Database.
- At least 12 states are implementing AI to assist with consumer service inquiries. A smaller number of states, five, are using AI to assist with eligibility and enrollment processes.
Read the full survey here.
