UnitedHealthcare overpayment, appeal letters going paperless in 13 states

UnitedHealthcare will stop mailing overpayment and appeal decision letters to primary and ancillary healthcare providers in 13 states and Washington, D.C., starting May 5. 

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The change applies to UnitedHealthcare Community Plans, according to a Feb. 1 news release from the payer. The letters will be available for view digitally. The change will not affect behavioral health and home- and community-based service providers. 

The 13 states affected are: 

  • Florida
  • Kentucky
  • Maryland
  • Massachusetts
  • Minnesota
  • Missouri
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • Texas

At the Becker's 5th Annual Fall Payer Issues Roundtable, taking place November 2–3 in Chicago, payer executives and healthcare leaders will come together to discuss value-based care, regulatory changes, cost management strategies and innovations shaping the future of payer-provider collaboration. Apply for complimentary registration now.

Register to Attend Webinar

Read. Deleted. Ignored. What It Takes to Drive Behavior Change and Lower the Cost of Care

Tuesday, August 4
11:00 AM - 12:00 PM CDT

Presenters: Koleen Cavanaugh, Independence Blue CrossBukata Hayes, HMO Minnesota (Blue Plus)Nathan Foco, Select HealthTrish Cox, SCAN Health PlanJonas Puente, ZS Associates

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