Payers with the most satisfied customers in 2022

Humana has the highest customer satisfaction rating among the nation’s largest payers, while Cigna has the lowest, according to the American Customer Satisfaction Index Insurance and Healthcare Study 2021-2022.

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The results were published Nov. 1 and are based on responses from 12,841 members between October 2021 and September 2022. Customers were asked to evaluate their recent experiences with products and services, including primary and specialty care access, ease of submitting a claim, quality of mobile app and call center satisfaction.

Payers ranked by customer satisfaction:
*Scale is 0-100

  • Humana: 77
  • UnitedHealth: 75
  • Aetna: 74
  • Blue Cross Blue Shield: 73
  • Kaiser Permanente: 73
  • All Others: 72
  • Centene: 72
  • Cigna: 71

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