Kaiser Permanente is the best U.S. health insurance company in 2024, according to Insure.com's annual ranking.
In the final 1 through 5 score, 60 percent came from member survey results, 25 percent from health insurers' AM Best financial stability scores and 15 percent from NCQA member satisfaction ratings.
The survey portion of the ranking was conducted in late 2023 and asked 1,750 customers about their health plan across multiple categories, including ease of service and policy offerings. Respondents were also asked to rank their insurer's top three attributes out of more than a dozen presented.
The research was a collaboration with David Marlett, PhD, managing director of the Brantley Risk and Insurance Center at Appalachian State University in North Carolina. The 2023 rankings are here.
Top 10 health insurers in 2024:
1. Kaiser Permanente: 4.2
2. Highmark: 4.13
3. Horizon BCBS of New Jersey: 4.12
4. UnitedHealthcare: 4.11
5. Humana: 4.1
6. Health Care Service Corp: 4
7. BCBS of North Carolina: 3.9
8. Elevance Health: 3.8
9. Molina: 3.73
T-10. Aetna: 3.66
T-10. BCBS of Michigan: 3.66
Top health insurer by category:
- Best for price/affordability: Kaiser Permanente
- Best for customer satisfaction: Kaiser Permanente
- Best for policy offerings: BCBS of Michigan
- Most likely to be recommended to others: BCBS of Michigan
- Most trustworthy: Kaiser Permanente
- Best for renewals: BCBS of Michigan, Highmark
- Best for low deductibles: Aetna, Cigna, HCSC
- Best for its provider network: Molina
Read the full ranking and methodology here.