Payer

As insurers develop their premium rates for the 2021 plan year, they face new uncertainties from the COVID-19 pandemic. 

To improve member satisfaction, payers are considering how they can meet experience expectations during the COVID-19 pandemic and beyond. A Salesforce survey of 8,000 consumers, released in January, found 84 percent of consumers say the experience a company provides is…

Seattle-based UW Medicine will no longer be in Cigna's network if the organizations don't negotiate a new contract before August.

Global nonprofit Points of Light named five health plans to its annual list of the most community-minded companies in the U.S.

Children's Hospital of Philadelphia and Independence Blue Cross have signed a five-year agreement aimed at expanding the hospital's value-based care initiatives. 

Patrick Conway, MD, announced on Twitter June 9 that he joined Optum as the company's CEO of Care Solutions.

Anthem reaffirmed its profit guidance for 2020 as the insurer expects continued financial growth despite the COVID-19 pandemic, according to a June 9 filing with the Securities and Exchange Commission. 

The following payer executives changed their positions in June.

The Federal Communications Commission proposed a $225 million fine against a Texas-based telemarketer that allegedly made 1 billion spoof calls to sell health insurance. 

The number of uninsured Americans would decrease by 3.9 million if the 15 states that haven't expanded Medicaid under the ACA did so, according to research from the Urban Institute.