Hundreds of ACA, Medicare call center workers strike over pay, working conditions

More than 650 ACA and Medicare call center workers went on strike on the first day of the ACA open enrollment period, Nov. 1, over pay and working conditions.

The strike occurred at some of federal contractor Maximus' largest call centers in Bogalusa, La.; Hattiesburg, Miss.; London, Miss.; and Chester, Va., according to a Nov. 1 news release shared with Becker's.  

Workers called for at least 30 minutes per shift of non-call time, which is usually allotted for them to compose themselves and prepare for the next caller, according to the release. The strikers are demanding clearer policies that protect them from abusive calls, including the ability to disconnect or escalate calls immediately without fear of punishment. The workers are also calling for a $25 minimum hourly wage. 

With 656 strike notices delivered, it was the largest strike of non-union workers in the U.S. since the start of 2021, according to the release. Maximus workers are organizing with Communications Workers of America.  

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