Humana executives said the cyberattack on Change Healthcare is making it harder for payers to gauge their medical expenses, Bloomberg reported March 5.
Humana CFO Susan Diamond said about 20 percent of the company's medical claims submitted by providers go through Change Healthcare's system before they reach the payer. She said Humana is still evaluating all the effects of the hack.
UnitedHealth Group said Change was hit by BlackCat ransomware group Feb. 21, forcing its systems offline. The claims processing and revenue cycle management platform is still working to restore functionality, and UnitedHealth Group asked health systems to use alternative methods for claims processing while its systems are down. BlackCat claimed it stole 6 terabytes of data from Change, including medical records and Social Security numbers.
Humana CEO Bruce Broussard said the company primarily uses Availity and companies are moving to work with other services while Change's systems are offline, according to the report.