Costs, confusion discourage some consumers during open enrollment

Consumers reported difficulty deciding on a health plan this open enrollment period due to concerns about rising costs and confusion regarding health benefits, according to a recent survey by Copatient.

Copatient surveyed 515 consumers, via a third-party provider, who said their healthcare costs surprised them within the last 12 months.

Here are seven survey findings.

1. About 55 percent of respondents said they are dissatisfied with their health plans.

2. About 39 percent said they only somewhat understand their current health benefits.

3. One in five respondents did not know what kind of health plan they purchased.

4. Less than one-fourth of participants did not know when open enrollment period for 2017 begins.

5. About half of respondents (55 percent) spent more than $1,000 out-of-pocket on medical expenses last year and 12 percent reported paying more than $5,000 out-of-pocket.

6. Approximately 50 percent of consumer respondents said they did not research the cost of a medical procedure prior to receiving treatment.

7. Thirty-three percent said that total cost is their top consideration in choosing a health plan.

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