Before joining Cigna, Ms. Andresen served Capital One as senior vice president of card customer experience, according to a news release shared with Becker’s.
Ms. Andresen will drive the company’s digital initiatives, which includes Cigna’s 2021 acquisition and integration of MDLIVE. The moves strive to make Cigna a “digital disruptor,” she said in a Cigna announcement.
“We need to start thinking about digital differently,” Ms. Andresen said. “It cannot just be a reflection of where we have been; taking offline experiences and digitalizing them. It needs to instead be seen as a driver of where we are going. We need to think digital-first and customer-first.”
