Banner|Aetna, a joint venture between Phoenix-based Banner Health and Aetna, is introducing a "frictionless" billing process designed to reduce confusion for patients.
According to an Oct. 20 news release, the new billing process integrates charges from providers with coverage and payment information from insurers. The integrated bill is designed to "serve as a single source of truth" for patients understanding their medical bills.
It is easier for Banner|Aetna to address billing confusion as a joint payer-provider venture, Banner|Aetna COO Joanne Mizell said in the news release.
"As a joint venture, we have the benefit of complete transparency with our parent companies around data and information, which made it possible to effectively collaborate to develop frictionless billing," Ms. Mizell said.