The survey included responses from 500 supplemental insurance policyholders who received benefits in the last 10 years. The survey was conducted from Jan. 27 to Feb. 7, 2022.
Four takeaways:
- Supplemental insurance enrollees are very satisfied with their plans:
- Accident insurance: 99 percent
- Critical illness insurance: 97 percent
- Hospital and physician/fixed indemnity insurance: 92 percent
- Enrollees are very satisfied with the service they receive from payers:
- The ability to quickly receive benefits from supplemental insurance: 94 percent
- The process to enroll in and renew supplemental insurance: 93 percent
- The process of filing a claim with supplemental payers: 91 percent
- The knowledge of the supplemental insurance agents: 91 percent
- The ability to contact providers with questions or feedback: 90 percent
- The communications received from supplemental payers: 90 percent
- Supplemental insurance plans are viewed as something to rely on:
- My plan gives peace of mind: 91 percent
- My plan was there when I needed it: 90 percent
- My plan allows me to receive high quality care: 90 percent
- My plan’s benefits are simple and straightforward to use: 89 percent
- My plan helped me get through a difficult time: 85 percent
- Having supplemental insurance prevented policyholders from experiencing financial hardships:
- My plan helped pay for critical medical expenses I needed by easing the cost of deductibles and copays: 90 percent
- My plan eases my concerns about preserving my family’s financial security: 90 percent
- My plan was a valuable investment that protected me financially: 89 percent
- My plan helped me pay for essential nonmedical expenses like housing, food, childcare and transportation: 74 percent
- My plan helped me pay for expenses related to COVID-19, including testing and treatment: 73 percent
