2022 Medicare Advantage plans ranked by member satisfaction, per J.D. Power

Overall member satisfaction with Medicare Advantage plans has risen steadily over the past few years, but most members say their plan doesn't provide enough coverage for mental and behavioral services, according to J.D. Power's 2022 U.S. Medicare Advantage study published Aug. 18.

Only 38 percent of members say their plan covers enough mental health treatments and 27 percent say the same about substance use disorder services. In addition, 24 percent of members have used telehealth in the last year. 

Customer satisfaction scores with their plans is on a 1,000 point scale. Among all major plans, the current score is 809, up 3 points from last year and 15 over the last five years.

In order of importance, the ranking was based on coverage and benefits, provider choice, cost, customer service, information and communication, and billing and payment. It was based on responses from 3,094  members nationwide from May to July.

Medicare Advantage plans ranked by member satisfaction:

  • Kaiser Foundation Health Plan: 844
  • Humana: 824
  • Highmark: 811
  • Industry average: 809
  • UnitedHealthcare: 808
  • Blue Cross Blue Shield of Michigan: 802
  • Aetna: 796
  • Elevance Health: 791
  • Cigna: 790
  • Centene: 773

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