Kaiser has held the No. 1 spot for the past five years. J.D. Power’s 2020 study is based on responses from 3,314 Medicare Advantage plan members across the nation. Responses were fielded from January through March 2020, and members answered questions related to six categories in order of importance: coverage and benefits, provider choice, cost, customer service, information and communication, and billing and payment.
How 10 major Medicare Advantage plans ranked:
1. Highmark
2. Kaiser Foundation Health Plan
3. Humana
4. UnitedHealthcare
5. Aetna
6. Cigna HealthSpring
7. Anthem
8. BlueCross BlueShield of Michigan
9. Centene
10. WellCare
View the full rankings and methodology here.
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