Managing thousands of cardiac device patients used to mean endless remote transmissions, redundant reviews and billing headaches. Deborah Heart and Lung Center proved there’s a better way. By adopting a modern patient management solution, the specialty hospital reduced unnecessary remote…
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Infusion centers are under pressure. Rising volumes, bottlenecked schedules and uneven chair utilization strain operations and frustrate patients. At Northwestern Medicine, leaders reengineered infusion throughput across multiple sites using data science, stakeholder alignment and workflow recalibration. The result? A systemwide…
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Presented by:
Bizhan Shahpar
Program Manager of Performance Improvement at Northwestern Medicine
AI is driving a transformative shift in healthcare, and 2025 may be its “ChatGPT moment.” As the healthcare system faces rising costs, workforce strain and pressure to deliver better outcomes, AI is moving from hype to practical impact. The success…
CareFirst BlueCross BlueShield is the top-performing insurer for customer experience in 2025, according to a report from Forrester. The research firm analyzed 16 insurers on their customer experience performance. The customer experience index, scored on a 100-point scale, is derived…
A real-time data initiative helped Healthfirst improve follow-up rates for patients visiting emergency rooms for mental health and substance use conditions. A national challenge for the industry is that relying on claims data alone is not fast enough to ensure…
Several major health systems and insurers went out of network on July 1. Contract disputes between insurers and health systems are down in 2025 compared to the second half of 2024. In the first quarter of 2025, 26 total disputes…
Patient expectations are rising and legacy contact centers aren’t keeping up. The result? Frustrated patients, exhausted staff and missed opportunities to build loyalty. But some health systems are flipping the script with help from AI agents purpose-built for healthcare. Join…
Presented by:
Sriram Chakravarthy
Co-Founder and CTO, Avaamo
Robert Smith
Chief AI Evangelist at Avaamo
Genetics is no longer reserved for rare conditions or niche specialties. Genomic insights are shaping real-time treatment decisions at health systems nationwide, but expanding this impact across all clinical settings still presents major hurdles. In this live panel discussion, leaders…
Presented by:
Marianne E. Dubard-Gault, MD, MS
Medical Director, Cancer Genetics & High-risk Services, Swedish Cancer Institute
Kira Dineen, MS, LCGC, CG(ASCP)CM
Certified Genetic Counselor, CEO Gene Pool Media and DNA Today Podcast
Rebecca Previs, MD
Director of Medical Affairs - Oncology, Labcorp
Sarah Young, MS, LCGC
Clinical Program Manager, Oncology, Labcorp
During a featured session at Becker’s 3rd Annual Payer Issues Roundtable, Bob Tavernier, Sales Solutions Executive with Quest Analytics®, and Karen Tachian, Senior Director of Network Regulatory Operations with Health Care Service Corporation, unpacked recent survey data from 100 health…
Employer healthcare costs are expected to spike 8% in 2025 — the steepest increase in a decade. Yet many HR and benefits teams are navigating this surge without a full view of what’s driving costs or where to intervene. This…
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