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Webinars From Member Frustration to Member Loyalty: And the role of AI

Many health plans still rely on basic segmentation and static messages — leaving members feeling like numbers. But the stakes are rising fast: With heightened expectations and fierce competition, payers must deliver timely, relevant experiences to keep members engaged. Join…

Aug 27, 2025 1:00 PM - 2:00 PM America/Chicago

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Presenters

Robert Connely

Pega Systems – Healthcare Industry Market Leader at Pega Systems

Lori Logan

President & CEO, NASCO

Tina Galloway

Vice President, Enterprise Client Executive, Optum

Mike Gerrish

From Member Frustration to Member Loyalty: And the role of AI

Webinars Building the AI bridge: Sharp HealthCare’s blueprint for successful UM transformation

Integrating AI into utilization management (UM) holds great promise. However, but without the right foundation, adoption stalls. At Sharp HealthCare, leadership knew that selecting the right AI tool was only part of the puzzle. They built a deliberate change management…

On Demand

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Presenters

Zachary Lenert, MSN, RN, NEA-BC, AMC

VP of Integrated Care Management Sharp Healthcare

Tonya Soroosh, MSJ, RN, CCM

System Director, Case Management Sharp Healthcare

Alaska lawmakers pass prior authorization reform bill

A new Alaska law takes effect on Jan. 1, 2026 that requires faster responses to prior authorization requests for certain treatments and services, the Alaska Beacon reported July 18.  Under the new law, payers are required to notify patients within…

By: Andrew Cass

UnitedHealthcare targets GLP-1 adherence rates

With GLP-1 medication costs being a top concern for employers heading into 2026, UnitedHealthcare is addressing the challenge through its Total Weight Support program, aimed at improving weight loss outcomes for employees while managing the costs of medication adherence.  “In…

By: Jakob Emerson

UnitedHealthcare's specialty benefits CEO departs

UnitedHealthcare’s specialty benefits CEO, Tom Wiffler, is departing from his role after more than 25 years with the company. Since 2017, Mr. Wiffler led the insurer’s dental, vision, disability, life insurance, indemnity products, hearing, pet insurance, and stop loss businesses.…

By: Jakob Emerson

Ohio system to stop offering some ACA plans

Canton, Ohio-based Aultman Health System will no longer offer individual and family ACA plans, along with small group insured ACA plans, past 2025, the Canton Repository reported July 21. The system’s insurance arm, AultCare, insures about 100,000 people. About 6,000…

By: Jakob Emerson

Webinars Denial fatigue is real: How health systems are responding in 2025

Denials are no longer just a back-office problem. They’re draining revenue, overwhelming clinical teams and accelerating burnout — and the old playbook isn’t working. In this timely panel discussion, hospital and health system leaders will unpack how they’re shifting from…

Sep 16, 2025 12:00 PM - 1:00 PM America/Chicago

Presented by:

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Presenters

Jerilyn Morrissey, MD

Chief Medical Officer, CorroHealth

Tipu S. Puri, M.D., Ph.D.

Chief Medical Officer UCMC, UChicago Medicine

Lewis Marshall, MD, JD

Chief Medical Officer NYC Health + Hospitals, Lincoln Hospital

Michelle Tutem Greame, PA-C, MSHS

AVP Revenue Integrity Inova Health System

Bashar Naser

CFO and COO CHRISTUS Southern New Mexico

Whitepapers Beyond bots: Why agentic automation is payers’ next frontier

Traditional automation can only go so far in solving today’s operational and compliance pressures. As costs rise and member expectations grow, payers need a smarter path forward. This e-book introduces agentic automation — a new approach that blends human judgment,…

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Whitepapers Agentic automation has arrived. See which healthcare workflows benefit most

Health systems are navigating tighter margins, higher expectations and widespread staffing strain. But traditional automation — limited to simple task execution — won’t carry organizations forward. This short guide introduces the next chapter: agentic automation. By combining AI-powered intelligence, human…

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