Ms. London told Fortune the changes could play out similarly to those in the financial services industry in the late 1990s and early 2000s, when consumers gained more information and a sense of agency over their decisions.
“There’s a great opportunity to bring down the administrative cost structure of healthcare in a major way over the next decade, and then those dollars become available to invest in fundamentally different programs for members and ways to reach patients that create a very different experience,” she told the publication.
