CMS Administrator Mehmet Oz is revamping leadership roles at the agency, a spokesperson told Bloomberg May 23. Rebekah Armstrong has been named CMS’ new chief of staff, according to the report. She most recently led the agency’s Office of Legislation.…
Leadership
AI agents in action: How Medical Mutual of Ohio transformed the member and employee experience
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In a session sponsored by Hippocratic AI at Becker’s 4th Annual Spring Payer Issues Roundtable, Betsy Williamson, RN, vice president, quality performance and population health at Medical Mutual of Ohio, discussed the organization’s experience with generative AI voice agents. The…
Blue Cross and Blue Shield of North Carolina is the only nonprofit health insurer that offers coverage across the state’s 100 counties across all lines of business. That leaves the company with very little room to retreat to more profitable…
Health insurance leaders were paid at least 206 times more than their respective median employee in 2025, according to recently filed proxy statements. UnitedHealth Group CEO Stephen Hemsley was an outlier, getting paid 748 times more than the company’s median…
Healthcare more broadly has been focused on reaching consumers where they are at. Health systems have established virtual care partnerships, and prescription drugs are now more accessible via direct-to-consumer pathways. But health insurers have also been developing strategies to reach…
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Health plan leaders are no strangers to complexity, but the current moment feels different. Regulatory pressure, affordability concerns, the slow-moving shift to value-based care, and the operational weight of modernizing systems that were not built for today’s demands are all…
Expanding access to care and supporting whole-person health is essential to reducing the cost of healthcare. While clinical innovation plays an important role, long-term health outcomes are often shaped by community-based services such as mental health support, housing organizations, food…
UnitedHealthcare’s commercial business is planning more prior authorization rollbacks and wants to be seen as a better partner to the health systems it negotiates with, the unit’s CEO and CFO said at Becker’s 16th Annual Meeting in Chicago. Dan Kueter,…
SCAN has been using AI to transform case management and patient care coordination, cutting down the time for pulling a member’s full history from two hours to five minutes. Following SCAN’s appointment of its first chief AI officer, Aman Bhandari,…
UnitedHealth Group Chief Medical Officer and Executive Vice President Margaret-Mary Wilson, MD, has been leaning into social media — and thinks other healthcare leaders should consider getting vocal, too. In a recent episode of the “Becker’s Healthcare Podcast,” Dr. Wilson…