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AI in the healthcare contact center: What’s working, and what’s not

AI moved into the healthcare contact center fast, and the results have been uneven. Some organizations report real gains in efficiency, staff capacity and patient experience. Others never made it past the pilot or applied AI to problems it was…

Sep 23, 2026 12:00 PM - 1:00 PM CDT

Presented by:

Presenters:

Tara Aldridge, Director of Enablement, Vonage
Aamer Ahmed, MBA, VP & Chief Experience Officer, Tampa General Hospital
Philip Quick, Chief System Access Operations Officer, UChicago Medicine
Jesse Dodd, Director of Patient Access, University of Texas Medical Branch

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Blue Shield of California names health AI exec to board

Kedar Mate, MD, is joining Blue Shield of California’s board of directors, according to an Aug. 10 news release. Dr. Mate is currently chief medical officer of Qualified Health AI, an enterprise AI platform he founded for health systems. Previously,…

Insurers propose 14% small group premium bump for 2027: 7 notes

Insurers are proposing a median premium increase of about 14% for small group plans in 2027, driven by rising medical costs, specialty drug spending and a deteriorating risk pool, according to a Peterson-KFF Health System Tracker analysis. The analysis, published…

CMS lifts enrollment suspension on Maryland Medicare Advantage plan

CMS has lifted the enrollment suspension it imposed on Provider Partners Health Plans’ Maryland I-SNP after the insurer corrected network deficiencies. The agency suspended enrollment into the plan in late May after Provider Partners’ lost all contracted long-term care facilities…

UnitedHealthcare, Humana broaden D-SNP reach in Wisconsin

The Wisconsin Department of Health Services is growing its long-term care options for those on Medicaid in 2027. According to a July 2026 update, the expansion will reach more than 9,000 southeastern Wisconsin members of the state’s Family Care and…

Missouri health system to exit ACA exchange, partners with Oscar

Cox HealthPlans, the insurance arm of Springfield, Mo.-based CoxHealth, will stop selling ACA marketplace plans directly starting in 2027, instead partnering with insurer Oscar Health to offer marketplace coverage. The new Oscar plans will be built around CoxHealth’s network of…

ECU Health back in network with UnitedHealthcare, covering 100,000 patients

Greenville, N.C.-based ECU Health — a collaboration between East Carolina University and Vidant Health — is now fully in network with UnitedHealthcare plans under a new multi-year agreement, the insurer and health system said Aug. 7. The contract spans employer-sponsored…

The 17-year wait: What health plans can do about undiagnosed OCD

For obsessive-compulsive disorder, the right diagnosis is often missed for years — 17, on average — and throughout that stretch the member remains the plan’s to cover. But diagnosis is only the first gap. Even with a full directory of…

Sep 9, 2026 12:00 PM - 1:00 PM CDT

Presented by:

Presenters:

Stephen Smith, Co-Founder & CEO, Noto and NOCD
Janice Rybicki, LPC, Senior Director, Client & Provider Success, NovaOne

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CVS Caremark taps chief growth officer

CVS Health’s pharmacy benefit manager, CVS Caremark, is bringing on Keith Reynolds as chief growth officer. Chief Sales Officer Jim Fowler will transition into retirement, according to an Aug. 7 LinkedIn post from Mr. Reynolds. Mr. Reynolds had spent 25…

Anthem Indiana says new ortho network is saving employers $15K per case

It has been about eight months since Anthem Blue Cross and Blue Shield in Indiana kicked off its HealthSync Designated Orthopedic Network, directing Anthem HealthSync plan members to surgeons and facilities that satisfy certain cost and quality benchmarks. Now, the…