A recent press release by NTT DATA discusses their latest Customer Friction Factor (CFF℠) assessment.
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BlueCross BlueShield health plans received the highest customer service ranking among other commercial plans across 10 regions in the U.S., according to J.D. Power's 12th annual survey.
Humana is notifying an undisclosed number of members their protected information may be jeopardized after its technology team determined several calls to its automated 1-800 numbers were "suspicious," according to a notice posted by the office of the Vermont Attorney…
Oakland, Calif.-based Kaiser Permanente, which comprises 39 hospitals across the U.S., operates a successful health plan — a venture few providers have found prosperity in.
CareFirst BlueCross BlueShield has promoted its COO, Brian D. Pieninck, to president and CEO, effective July 1.
Molina Healthcare has named Thomas L. Tran CFO and treasurer, effective June 4. He succeeds Joseph W. White, who is retiring after 15 years with Molina.
Covered California, the state's health insurance exchange established under the ACA, will require participating payers to kick hospitals who don't reach certain safety and quality measures out of their network, WBUR news reports.
Anthem will invest $20 million in renovations at the company's Indianapolis headquarters in a commitment to its home base.
The Congressional Budget Office and the Joint Committee on Taxation predict there will be 3 million fewer Americans with health insurance in 2019 when the ACA's individual mandate is eliminated.
Insurance giant Anthem plans to acquire Aspire Health, a palliative care provider based in Nashville, Tenn.