Major payers drop senior companionship company following patient abuse allegations 

Humana, Aetna and Molina are not renewing their contracts with senior companionship company Papa following allegations of abuse against patients or company employees, Bloomberg reported Sept. 11.

In May, Bloomberg Businessweek published a report detailing allegations of abuse against seniors and Papa employees based on 1,200 complaints submitted to the company. The complaints included allegations of sexual abuse and assault, harassment, or unsafe living conditions. 

A spokesperson for Papa declined to provide a comment to Bloomberg about specific contracts, but said the company has grown its client base this year and is selling programs for next year.

Papa inked partnerships with Aetna and Humana, along with other payers, in 2019. The company has described itself as providing "grandkids on demand" to older adults for assistance with transportation, house chores, and other services, in partnership with health plans.

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