The contract is for one year to start, with up to nine potential additional years. The centers offer 24/7 customer contact channels to 35 million people annually through phone, mail, email, TDD/TYY, fax and web chat, according to a Sept. 1 news release.
Tysons, Va.-based Maximus has supported CMS contact centers for more than 10 years and has been the main insurance centers operator since 2018.
The CMS contact centers are located in Phoenix; Bogalusa, La.; Brownsville, Texas; Chester, Va.; Hattiesburg, Miss.; Lawrence, Kan.; London and Westchester, Ky. and Lynn Haven and Tampa, Fla.
