The study was released Sept. 29 and measures customer satisfaction with telehealth service experience based on customer service, consultation, enrollment, and billing and payment. The study collected responses in June and July from 4,306 members who used a telehealth service within the past year.
Payers ranked by customer telehealth satisfaction:
*Based on a 1,000-point scale
- Humana (862)
- Aetna (855)
- Cigna (849)
- UnitedHealthcare (848)
- Elevance Health (844)
- Kaiser Permanente (835)
At the Becker's 5th Annual Fall Payer Issues Roundtable, taking place November 17–19 in Chicago, payer executives and healthcare leaders will come together to discuss value-based care, regulatory changes, cost management strategies and innovations shaping the future of payer-provider collaboration. Apply for complimentary registration now.
