Dozens of health insurers have received Human Experience Pinnacle of Excellence awards from Press Ganey, an annual recognition of healthcare organizations for performance across experience, engagement, quality and safety metrics.
Winners represent the top 5% of health plans nationwide based on CAHPS survey results, a standard tool for measuring enrollees’ experiences with their plans and services received.
The 2025 awards include a member experience category that honors health plans. Health plans can earn awards in areas including overall ratings, access to care, plan services and physician care. More methodology information is here.
The ranking below highlights plans that received awards for the highest overall CAHPS ratings in the commercial, Medicaid, ACA and Medicare markets.
Adult commercial
PPO
BCBS Mississippi
BCBS Montana Federal Employee Program
Wellmark BCBS South Dakota
Non-PPO
Brighton Marine
CHRISTUS Health Plan
Martin’s Point
Adult Medicaid
Community Health Group
Molina Healthcare of Florida
UPMC Community HealthChoices
Child Medicaid
Absolute Total Care (Centene)
Molina Healthcare of Nebraska
ACA marketplace
HMO
Arkansas BCBS
Fallon Health
Sharp Health Plan
EPO/PPO
Alliant Health Plans
Arkansas BCBS
Community First Health Plan (University Health)
Medicare
HMO/HMO-POS
Trinity’s Mount Carmel Health System – MediGold
PrimeTime Health Plan (AultCare)
UPMC for Life
1876 Cost
Medical Associates Clinic Health Plan of Wisconsin
Medical Associates Health Plan, Inc.
Local PPO
Peak Health (WVU Health, Marshall Health Network, Valley Health)
MMP/SNP
Doctors HealthCare Plans
Leon Health
VIVA Health (UAB Health)
