Following the kickoff of Medicare open enrollment on Oct. 15, The Washington Post discovered inconsistencies in the Medicare Plan Finder, such as duplicative addresses and contradictory information regarding providers’ network status.
After the Post reported the issues to CMS, an official confirmed the agency was working to resolve the problems.
Earlier this year, CMS and the White House said they are developing a national MA provider directory and upgrading the Medicare Plan Finder as part of broader modernization efforts.
CMS previously said it is launching a special election period next year for beneficiaries to leave their current plan if incorrect information is present in the new directory, anticipating growing pains as the data is gathered and updated.
